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At GiftYourSound.com, your privacy matters to us. This policy explains what personal data we collect, why we collect it, and how we use and protect it. GiftYourSound is operated by Sunport 'T Gooi, based in the Netherlands, and is subject to the General Data Protection Regulation (GDPR).

Who We Are

GiftYourSound.com is operated by Sunport 'T Gooi, Netherlands. We are the data controller responsible for your personal data collected through this website. If you have any questions about this policy or your data, you can reach us via our contact page.

What Data We Collect

We collect personal data in the following situations:

• When you create a song: your name, the recipient's name, and the personal details you enter in the song generator (such as occasion, relationship, and personal story).
• When you place an order: your email address, billing name, and payment information (processed securely by Shopify Payments — we never store your card details).
• When you visit our website: technical data such as your IP address, browser type, pages visited, and session duration, collected via cookies and analytics tools including Microsoft Clarity and Meta Pixel.
• When you sign up for our newsletter: your email address.

Why We Use Your Data

We use your personal data for the following purposes:

• Order fulfillment: to generate your personalized song and deliver it to your email address.
• Customer service: to respond to your questions and process revision requests.
• Marketing: to send you promotional emails if you have opted in. You can unsubscribe at any time.
• Analytics and improvement: to understand how visitors use our website so we can improve the experience.
• Advertising: we use Meta Pixel to measure the effectiveness of our advertisements on Facebook and Instagram.

Legal Basis for Processing (GDPR)

Under the GDPR, we rely on the following legal bases to process your data:

• Contract: processing your order and delivering your song.
• Legitimate interest: analytics and fraud prevention.
• Consent: marketing emails and cookies where required.
• Legal obligation: retaining financial records as required by Dutch law.

Cookies

We use cookies to make our website work properly and to understand how it is used. These include:

• Essential cookies: required for the shopping cart and checkout to function.
• Analytics cookies: Microsoft Clarity records anonymized session recordings and heatmaps to help us improve our website.
• Marketing cookies: Meta Pixel tracks conversions from our Facebook and Instagram advertisements.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

How Long We Keep Your Data

We retain your personal data for as long as necessary to fulfill the purposes described in this policy:

• Order data is retained for 7 years in accordance with Dutch tax law.
• Marketing email addresses are retained until you unsubscribe.
• Session recordings via Microsoft Clarity are retained for 30 days.
• Cookie data varies by cookie type, typically between 30 days and 2 years.

Who We Share Your Data With

We do not sell your personal data. We share it only with trusted third parties who help us operate our service:

• Shopify: our e-commerce platform, which processes payments and stores order data.
• Sunoapi.org / Suno AI: the AI service used to generate your personalized song. Your song prompt containing the personal details you provided is sent to this service.
• Klaviyo: our email marketing platform, used to send order confirmations and newsletters.
• Make.com: our automation platform, used to process order webhooks and song delivery.
• Microsoft Clarity: session recording and analytics.
• Meta (Facebook / Instagram): advertising measurement via Meta Pixel.

All third-party providers are required to handle your data in compliance with applicable data protection laws.

Your Rights Under GDPR

If you are located in the European Economic Area, you have the following rights regarding your personal data:

• Right of access: you can request a copy of the personal data we hold about you.
• Right to rectification: you can ask us to correct inaccurate or incomplete data.
• Right to erasure: you can ask us to delete your personal data, subject to legal retention obligations.
• Right to restrict processing: you can ask us to limit how we use your data.
• Right to data portability: you can request your data in a commonly used, machine-readable format.
• Right to object: you can object to processing based on our legitimate interests or for direct marketing purposes.
• Right to withdraw consent: where processing is based on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us via our contact page. We will respond within 30 days. You also have the right to lodge a complaint with the Dutch Data Protection Authority at autoriteitpersoonsgegevens.nl.

Data Security

We take the security of your personal data seriously. Our website uses HTTPS encryption, and payment data is handled exclusively by Shopify Payments which is PCI DSS compliant. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or destruction.

International Data Transfers

Some of our third-party service providers including Shopify, Suno AI, and Meta are based outside the European Economic Area. Where data is transferred internationally, we ensure appropriate safeguards are in place such as Standard Contractual Clauses approved by the European Commission.

Children's Privacy

Our service is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately so we can delete it.

Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page will always reflect when it was last revised. Continued use of our service after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or your personal data, please reach out via our contact page. We aim to respond to all inquiries within 5 business days.